Key Responsibilities
- Respond to customer inquiries about shipments, tracking, and delivery updates with empathy and accuracy.
- Provide top-notch customer service and back-office support to senders and recipients.
- Troubleshoot issues related to lost packages, delays, or account inquiries efficiently.
- Ensure every interaction reflects the commitment to speed, reliability, and quality in logistics.
Requirements
- Work Modality: Must be flexible to work on-site
- Education: Minimum High School Diploma or equivalent certification required.
- English Level: B1 Spoken & Written (CEFR).
- Background Check: Must pass a local and international criminal record check (BGC).
- Employment Verification: Required.
- Legal Documentation:
- Boleto de Ornato
- NIT
- DPI
Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!