Key Responsibilities
- Serve as the main point of contact for customers, offering expert guidance and support.
- Maintain a high level of communication with peers to ensure consistency in how escalations are handled.
- Develop and maintain strong relationships with customers, understanding their business needs and objectives.
- Monitor customer health proactively, identifying opportunities for engagement and upselling additional features or services.
- Collect and analyze customer feedback to contribute to product development and improvement initiatives.
- Pivot to assisting queues with more complex request types and other queues when priority queues are empty, or as needed.
- Work closely with the management team and be a resource for backlog monitoring, management and recovery.
- Conduct regular check-ins and business reviews with customers to ensure they are achieving their goals.
- Collaborate with Sales, Product, and Support teams to address customer needs and feedback.
- Participate in the further development of this pioneer role in our vertical.
Requirements
- Work Modality: Must be flexible to work on-site
- Education: Minimum High School Diploma or equivalent certification required
- English Level: B2 Spoken & Written
- Background Check: Must pass a local and international criminal record check (BGC)
- Employment Verification: Required
- Legal Documentation:
- Boleto de Ornato
- NIT
- DPI
Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!